Terms & Conditions – Fat Candle Company
Effective Date: 03/18/2024
These Terms & Conditions (“Terms”) govern your use of the Fat Candle Company website (“Site”), products, and services. By accessing or purchasing from our Site, you agree to these Terms.
1. Overview
Fat Candle Company (“we,” “us,” or “our”) operates an online store offering candles and related products. These Terms apply to all users of the Site, including customers, browsers, and account holders.
2. Eligibility
By using this Site, you confirm that:
You are at least 18 years old, or using the Site under the supervision of a parent/guardian
You have the legal authority to enter into this agreement
All information you provide is accurate and current
3. Products and Orders
We make every effort to display product descriptions, images, and pricing accurately. However:
We do not guarantee that all product descriptions or images are error-free
We reserve the right to modify or discontinue products at any time
We may refuse or cancel any order for any reason, including suspected fraud or inventory issues
4. Pricing and Payment
All prices are listed in USD unless otherwise stated.
We accept payment through secure third-party payment processors. By submitting payment information, you authorize us to charge the provided payment method for your order total, including applicable taxes and shipping fees.
We are not responsible for fees charged by your bank or payment provider.
5. Shipping and Delivery
We aim to process and ship orders in a timely manner, but:
Delivery times are estimates only and not guaranteed
We are not responsible for delays caused by carriers, weather, or external factors
Risk of loss transfers to the customer once the order is handed to the shipping carrier
6. Returns and Refunds
All return and refund policies are outlined separately on our website.
In general:
Returns may be accepted within a specified timeframe if items are unused and in original condition
Custom or final-sale items may not be eligible for return
Refunds are issued once returned items are inspected
7. SMS Messaging Terms (A2P Compliance Section)
By providing your phone number during checkout, account creation, or form submission, you consent to receive transactional SMS messages from Fat Candle Company.
These messages may include:
Order confirmations
Shipping updates
Delivery notifications
Account-related alerts
Message frequency varies based on your activity.
Message and data rates may apply.
You may opt out at any time by replying:
STOP to unsubscribe
HELP for assistance
Consent to receive SMS messages is not a condition of purchase.
We do not send promotional SMS messages under this transactional program unless separately disclosed and consented to.
8. Prohibited Uses
You agree not to use the Site:
For any unlawful purpose
To attempt fraudulent transactions
To interfere with Site security or functionality
To copy, resell, or exploit content without permission
9. Intellectual Property
All content on this Site, including logos, product designs, images, and text, is the property of Fat Candle Company and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without written permission.
10. Third-Party Services
We may use third-party services for:
Payment processing
Shipping and logistics
SMS delivery
Website hosting
We are not responsible for the actions, policies, or failures of third-party providers.
11. Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee:
That the Site will be uninterrupted or error-free
That product results will meet expectations
That all information is fully accurate at all times
12. Limitation of Liability
To the fullest extent permitted by law, Fat Candle Company shall not be liable for:
Any indirect, incidental, or consequential damages
Loss of profits or data
Issues arising from product use or shipping delays
13. Indemnification
You agree to indemnify and hold harmless Fat Candle Company from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.
14. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site means you accept any updates.
15. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
16. Contact Information
If you have questions about these Terms, contact us:
Fat Candle Company
Email: Sean@FatCandleCompany.com
Phone: (815) 861-5168
Address: 3105 Cypress Ct, McHenry, IL, 60051
